Your Data, Protected
BingoPlus Privacy Policy
At BingoPlus, your personal information is handled with care. This Privacy Policy explains exactly what data we collect from Filipino players, how we use it, and the steps we take to keep it secure. Reading through this page gives you a clear picture of your rights and our responsibilities as your gaming platform.
Section 1
What Information We Collect and Why
Registration Details
When you create a BingoPlus account, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We also collect your preferred payment method details so that deposits and withdrawals can be processed smoothly in Philippine pesos. All registration data is stored securely and is only accessible to authorised BingoPlus personnel who need it to manage your account. Providing accurate registration information is a condition of using the platform, and any false details may result in account suspension.
Platform Activity Data
As you use BingoPlus, we automatically collect data about your activity on the platform, including the games you play, the amounts you wager, your session durations, and your transaction history. This activity data helps us personalise your experience, identify any unusual account behaviour that may indicate fraud or a problem with gaming habits, and improve the overall quality of the platform for Filipino players. We also collect technical data such as your device type, operating system, browser version, and IP address to ensure the platform functions correctly on your device. Activity logs are retained for a period consistent with our legal obligations and operational needs. You can review your own transaction and session history at any time through your account dashboard.
Support Communications
When you contact BingoPlus support, we collect and retain the content of your communications, including messages, queries, and any documents or screenshots you submit as part of a support request. This information is used to resolve your issue, maintain a record of the interaction for quality assurance purposes, and improve our support processes over time. Support records may also be reviewed in connection with disputes, fraud investigations, or regulatory inquiries where relevant. We do not use the content of support communications for marketing purposes without your explicit consent. All support data is handled with the same level of security as your account registration and transaction information.
Cookies and Session Data
BingoPlus uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform loads efficiently on your mobile device or browser. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or tracking pixels that share your data with external marketing networks. Session data collected through cookies is used solely for platform operation and security purposes, such as detecting suspicious login attempts. You can manage cookie settings through your browser, though disabling essential cookies may limit your access to certain features of the BingoPlus platform.
Section 2
How We Use and Protect Your Data
Platform Operations
The primary purpose for which BingoPlus uses your personal data is to operate and maintain your account and deliver the services you have registered for, including access to casino-style games, live dealer sessions, VIP rewards, and PHP deposit and withdrawal processing. Your data allows us to verify your identity before processing withdrawals, apply responsible gaming limits you have set, and communicate important account updates to you. We also use aggregated, anonymised data to analyse platform performance and make improvements that benefit all Filipino players. BingoPlus does not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. All data processing activities are carried out in accordance with applicable Philippine data protection regulations.
Security Measures
BingoPlus implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the BingoPlus platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within BingoPlus is restricted to staff members who require it to perform their job functions, and all such access is logged and monitored. We conduct regular security reviews to identify and address potential vulnerabilities in our systems. In the event of a data breach that affects your personal information, BingoPlus will notify you and the relevant Philippine regulatory authorities in accordance with our legal obligations.
When We Share Data
BingoPlus does not sell your personal data to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict data protection agreements. We may also disclose your data to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in connection with a legal proceeding. If BingoPlus undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. All third-party service providers we work with are required to handle your data in a manner consistent with this Privacy Policy.
Your Rights Over Your Data
As a registered BingoPlus player based in the Philippines, you have the right to request access to the personal data we hold about you, to request corrections to any inaccurate information, and to request deletion of your data subject to our legal retention obligations. You may also object to certain types of data processing or request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, please contact BingoPlus support through your account dashboard, and we will respond to your request within the timeframe required by applicable Philippine law. We will never penalise you for exercising your data rights, and your account will not be negatively affected by making a legitimate data request. Keeping your contact details up to date ensures that we can communicate with you promptly about any data-related matters.
Section 3
Data Retention and Policy Updates
How Long We Keep Your Data
BingoPlus retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised. If you request deletion of your account, we will process your request and remove data that we are not legally required to retain within a reasonable timeframe. We review our data retention practices regularly to ensure they remain proportionate and compliant with applicable regulations.
Changes to This Policy
BingoPlus may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via the contact details associated with their accounts and update the effective date at the top of this page. Continued use of the BingoPlus platform after a policy update constitutes your acceptance of the revised terms. We encourage all Filipino players to review this page periodically so they remain informed about how their data is being handled. If you have any questions about this Privacy Policy or how your data is used, please reach out to our support team through your account dashboard.
Questions or Concerns?
We're Transparent About Your Data
If you have questions about how BingoPlus handles your personal information, our FAQ section covers the most common privacy and account queries from Filipino players. You can also log in to your account to review your data, update your details, or contact our support team directly.